At The Buy Max, our aim is to ensure the swift and efficient delivery of your parts. To make your shopping experience as seamless and accurate as possible, we complete 3 steps between completing your purchase and receiving your parts - order confirmation, processing, and shipping.

ORDER CONFIRMATION

• After you complete your purchase, our system validates your order details and payment information.
• Then we processed your order to shipped
• We will send you an order confirmation email usually within a few minutes of checking out.

ORDER PROCESSING

• We process all orders received before 5:00 pm EST on the same day. Orders placed after this time will be processed within the next business day.
• Please note that we do not process orders on Saturdays, Sundays or holidays; such orders will be attended to on the next business day.
• There are instances where we may need to confirm certain specifics with you, particularly if it involves part availability, additional shipping costs, or the location of your items. When we have confirmed these details with you, your order will continue processing.
• Once we have successfully processed your order, a confirmation will be sent via email. 

PRODUCT AVAILABILITY AND LEAD TIMES

Our typical order processing and part retrieval lead times are subject to availability and are indicated on the product detail page for each part.

• In-Stock part - we process the order and retrieve the part within 1-2 business days before sending it out for shipping.
• Available part - The order processing and retrieval lead time is indicated on the product detail page. After retrieval, the part is sent out for shipping.
• Back-ordered part - it is unavailable for immediate processing and retrieval. We will contact you with the anticipated lead time.

IMPORTANT - If you select an expedited shipping option, it will not reduce the processing lead time before the order is shipped.

ORDER SHIPPING

Shipping options include:

• UPS Ground: Estimated transit time is typically 1-5 business days, excluding order processing and part retrieval lead time.
• UPS 2nd Day Air: Transit time is 2 business days, excluding any additional product lead time. For orders shipped on a Friday, delivery would usually be on the following Tuesday unless a public holiday falls on Monday and/or Tuesday.

Once your order ships, we will send you a confirmation email with tracking information.

SPECIFIC DELIVERY DATES

If you need your order delivered on a specific date, please contact us before placing your order. We will do our best to accommodate your request, although we cannot guarantee specific delivery dates.

SHIPPING DELAYS

We strive to get your parts to you as quickly as possible. However, once your order has shipped, we unfortunately cannot control the delivery date and therefore cannot guarantee when your products will arrive.

ITEMS LOST OR DAMAGED IN TRANSIT

At The Buy Max, we are not liable for any items lost, stolen, or damaged due to the carrier's fault. If your package is damaged or lost in transit, please contact us and we will assist in filing a claim with the carrier.

SHIPPING ERRORS

In the unlikely event that you receive the wrong item, we will take full responsibility. We will send you a return shipping label and bear any costs associated with getting you the correct part as fast as possible.

WILL CALL

If you prefer to pick up your items or have them picked up by a third party carrier of your choice, you may request for a call. The full payment for the order must be processed before pickup, and a pickup time must be scheduled in advance. Please note that all fees associated with third-party pickups are the customer's responsibility.

ADDITIONAL QUESTIONS?

Please contact us and we’ll be happy to answer your questions.

Phone:+1 631-871-8973

Email: admin@thebuymax.com

Return & Refund Policy

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

• Parts returned after 30 days from the date of shipment will not be accepted.
• Returned parts must be in their original, undamaged packaging with all original packing slips and documentation.
• Please email photos of the items you wish to return in advance to ensure a smooth return process.
• No refunds on electrical parts.
• No refunds on parts that have been installed.
• Please include a copy of your invoice or packing slip.

Once your return is received and inspected (usually within one day of receiving it), your refund will be processed and a credit will be applied to your payment method. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

EXCHANGE POLICY

• We only replace parts if they are defective or damaged.
• Contact Customer Support at +1 631-871-8973 within 30 days of delivery for resolution.
• In the event that we cross ship a replacement part and we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card or other source of funds for the retail price of the non-returned part.

RETURNS & EXCHANGE PROCESS

• Pack the part carefully to prevent damage during shipment. Please include a copy of the original invoice highlighting the returned part. You may use any preferred shipping provider at your cost.
• Send your The Buy Max return to:
      The BuyMax

636 Grand Blvd

Deer Park, New York 11729

United States

• We will process your return or exchange within one business day of receiving it and send you a follow up email with the status.

CANCELLATION POLICY

At The Buy Max, we want to ensure that your shopping experience is as seamless as possible. We understand that circumstances may sometimes require you to cancel an order and we are here to help.

• Canceling Your Order
  
  To cancel your order, please reach out to our customer support team via email or a phone call. We're here to help with your cancellation needs. Please be aware that once an order has been packed and assigned tracking information it cannot be canceled, but it may be returned after it has been received.
• Shipped Orders
  
  Please note, once an order has been shipped, we are unable to cancel it. This is due to logistical constraints and the costs associated with return shipping. If your order is already on its way, please refer to our returns policy above for next steps.

ADDITIONAL QUESTIONS?

Please contact us and we’ll be happy to answer your questions.

Phone:+1 631-871-8973

Email: admin@thebuymax.com